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Useful organisations

This section of DLF Data contains details of numerous voluntary organisations, Government agencies, support groups and other contacts that may be useful to older and disabled people and their carers. If you find any information that is incorrect please email Data Services to let us know which 'Contact' is incorrect and what information needs changing. If you would like to be added to the database please complete these questions.

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Provide information on services and assistive products available for people of all ages with sensory and/or physical disabilities. New technology product reviews, environmental controls and electronic gadgets. Readers can correspond via email with questions on any disability issue.


  • 201B Oxford Street
  • Swansea
  • SA1 3HT

Website which is the main public information service of Citizens Advice, providing people with round-the-clock access to CAB information on their rights - including benefits, housing and employment, and on debt, consumer and legal issues.


  • 115-123 Myddelton House
  • Pentoville Road
  • N1 9LZ

Aims to tackle disadvantages and promote social justice.


  • Camelford House 3rd Floor
  • 89 Albert Embankment
  • London
  • SE1 7TP

Listings of all DWP helplines relating to disability benefits ie DLA, Attendance Allowance and PIP. Postal addresses are listed here.



National organisation working with and for disabled people. Aims to remove architectural, economic and attitudinal barriers. Particularly involved in the following areas: civil rights; education; employment; mobility; social services; housing and social security. Produces a number of publications and operates in conjunction with an affiliated network of approximately 500 local and national organisations. Disabled Students Helpline - 0800 328 5050 Equality Advisory and Support Service (EASS) - 0808 800 0082 Personal Budgets Help Line - 0300 555 1525 Member Organisations Welfare Rights Advice Service - 020 7250 8184


  • Ground Floor
  • CAN Mezzanine
  • London
  • N1 6AH

MK CIL Disability Information Service is a centrally located charity giving confidential, free and independent information to disabled people, their families, carers and associated professionals. The wide range of subjects covered enables people with disabilities to make informed choices and enhance and maintain independence. MK CIL holds the Community Legal Service Quality Mark for information provision. CIL has a database of both local and national support groups, a working stairlift and a vast database of disabililty equipment - to source any clients needs. The Centre has a kitchen, bathroom and other demonstration equipment for people to come in and try out. In addition, a dlf database is held and can be used to source any equipment requirements. The Citizens Advice Bureau (CAB) hold weekly appointments at CIL and can offer advice on Benefits; Debt; Consumer Issues; Housing; Family Law; Immigration and Employment Issues. CIL staff are able to help with the filling in of DLA and AA claims packs. The Centre is level throughout with automatic doors at the entrance. There are adapted toilets and there are also meeting rooms available for hire. CIL is open each weekday from 10.00am to 4.00pm. Blue Badge parking is sited at the front of the building. CIL is located within the Church of Christ the Cornerstone opposite Marks & Spencer in Central Milton Keynes.


  • 330 Saxon Gate West
  • Milton Keynes
  • MK9 2ES

Aims to improve the service people receive, whether they are already a pensioner or are planning for their retirement, no matter how far off it might be. Activities include: working out the amount of State Retirement Pension and Minimum Income Guarantee that people are entitled to. Paying entitlements and answering questions over the phone and by post (or by email where possible). Telling people how they can access other pension-related entitlements and services. The Pensions Service is currently setting up local centres throughout the country. Publications include a number of Pensions related factsheets and a Customer Charter.


  • Department for Work and Pensions
  • Caxton House
  • London
  • SW1H 9DA

Aims to provide free and independent tax advice and assistance to individuals in financial need. To engage in public education to empower people to handle their own tax affairs. Provides a full time service in the UK giving free tax assistance to indiviuals who cannot afford professional advice. Most work is done by unpaid volunteers who are qualified accountants or solicitors. Telephone back-up service for other voluntary workers having clients with tax problems.


  • 304, Linton House
  • 164-180 Union Street
  • London
  • SE1 0LH

Aims to help members of the public who have problems with company pension schemes or personal and stakeholder pension plans. Can also answer general queries on state pensions. Activities include an explanation of benefits to people who find difficult to understand and obtain information from pension schemes or plan if people are not able to obtain what they need. Try to make sure that people receive the benefits they are entitled to. Local Groups: Network of volunteer adviser throughout the country. Publish a range of information leaflets relating to pensions.


  • 11 Belgrave Road
  • London
  • SW1V 1RB

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