Membership of Trade Bodies and Standards
The TSA has developed a Code of Practice for its members which indicate that the service provider has undergone robust independent inspection, against a range of criteria accepted as the industry standard. www.telecare.org.uk
Taking Care meets the ISO 9000 series of standards which define a Quality System which certifies that formalised business processes are being applied. The standards provide a number of requirements which an organisation needs to fulfil if it is to achieve customer satisfaction through consistent products and services which meet customer expectations.
Taking Care has a mail order catalogue available from which products can be ordered.
Taking Care will make a home visit to demonstrate a product. Some suppliers may only provide home demonstrations to people within a certain distance of their office or showroom.
Taking Care has an online shop, meaning products can be bought from the supplier over the internet.