Membership of Trade Bodies and Standards

BHTA

The British Healthcare Trades Association (BHTA) is the UK's largest healthcare association. It has about 500 member companies comprising both large and small businesses across the healthcare industry. The products these companies make and supply are very varied including daily living aids, wheelchairs and scooters, stairlifts and seating. Members of the BHTA sign up to a code of practice designed to ensure the public can trust that members will give a good service, and a high standard of behaviour - the Code is overseen by the Trading Standards Institute (TSI). You can request a copy of the code of conduct from a member company or the BHTA. www.bhta.net

Ability Aware meets the ISO 9000 series of standards which define a Quality System which certifies that formalised business processes are being applied. The standards provide a number of requirements which an organisation needs to fulfil if it is to achieve customer satisfaction through consistent products and services which meet customer expectations.

Show room

Ability Aware has a showroom with a range of products supplied by them on display.

Mail order

Ability Aware has a mail order catalogue available from which products can be ordered.

Home demo

Ability Aware will make a home visit to demonstrate a product. Some suppliers may only provide home demonstrations to people within a certain distance of their office or showroom.

Internet shop

Ability Aware has an online shop, meaning products can be bought from the supplier over the internet.